Return & Refund Policy
Thank you for shopping at Luntrix LLC. If you are not fully satisfied with your purchase of hardware tools, we are here to help.
Company Information
Luntrix LLC
4252 Road 62 Apt A, Reedley, CA 93654, USA
Email: support@luntrixhardwaretools.shop
Phone: +1 3342195604
1. Return Eligibility
You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all accessories, manuals and parts included. Proof of purchase (order number / invoice) is required.
2. Non-Returnable Items
The following items cannot be returned:
- Tools that have been assembled, used, damaged or modified;
- Custom-made or special-order hardware products;
- Clearance / final sale marked items;
- Consumable parts such as drill bits, cutting blades, sandpaper once opened.
3. Return Process
To start a return, please email our customer service: support@luntrixhardwaretools.shop
Please provide your order number, product name and reason for return. We will send you a Return Merchandise Authorization (RMA) number.
Items sent back without an RMA number will not be accepted.
Ship the product securely back to our designated return address.
4. Shipping Costs for Returns
- If the return is caused by our mistake: defective item, wrong product shipped, missing parts — we will cover the return shipping cost.
- If you return items due to personal preference, size mismatch or changed mind, you are responsible for paying return shipping fees. Original shipping cost is non-refundable.
5. Refunds
Once we receive and inspect your returned goods, we will send you a notification of approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note bank processing time may vary and is out of our control.
6. Damaged & Defective Items
Please inspect your order immediately upon delivery. If the product arrives damaged or defective, contact us within 7 days after delivery with photos of the package and damaged product. We will arrange replacement or refund accordingly.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@luntrixhardwaretools.shop.
8. Changes to This Policy
We reserve the right to modify this return policy at any time. Changes will take effect once posted on this page.
9. Contact Us
For questions about returns and refunds, please reach us:
Email: support@luntrixhardwaretools.shop
Phone: +1 3342195604
Mailing Address: Luntrix LLC, 4252 Road 62 Apt A, Reedley, CA 93654, USA